Help Centre

Clear guides to help you use DriveBook

Quick Start

Get started in 30 seconds

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For Students

Learn how to find providers, book lessons, and track your progress

✓ Create an account
✓ Find and book an instructor
✓ Make a payment
✓ Reschedule or cancel
✓ Leave a review
✓ Troubleshooting
Student Guide →Learn to Drive Hub →

For Instructors

Learn how to set up your profile, manage bookings, and get paid

✓ Get approved
✓ Set your availability
✓ Manage bookings
✓ Set up payouts
✓ Track earnings
✓ Manage reviews
Instructor Guide →Instructor Resource Hub →

Frequently Asked Questions

How long until my booking is confirmed?↓

Bookings are confirmed immediately when you complete payment online. You receive an SMS confirmation instantly.

Can I cancel my booking?↓

Yes. Cancel from your client dashboard. Platform policy: full refund with 48+ hours notice, 50% refund for 24–48 hours notice, no refund under 24 hours. Refunds go to your wallet.

When do instructors get paid?↓

Automatic payouts every Tuesday to your nominated bank account, covering all completed lessons from the prior week.

How do I get approved as an instructor?↓

Upload your licence, insurance, and identity documents. Our admin team reviews within 2–5 business days.

Is my payment information safe?↓

Yes. All payments are processed by Stripe (PCI-DSS Level 1). DriveBook never stores card details.

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